AI ticket resolution: Routine tickets resolved without an IT admin
The Automate AI agent resolves routine tickets with custom skills, and routes the rest to an IT admin with full context.
What is AI ticket resolution?
AI ticket resolution closes routine tickets without an IT admin. When a ticket matches one of your skills, Automate runs that skill to fix the issue. Tickets that don’t match a skill are triaged and routed to an IT admin with full context. It runs on top of the ITSM you already have. To deploy it, connect your ITSM and the tools your skills use. Write your skills in plain English.
Fewer tickets for IT
Routine requests are fixed and closed without an IT admin.
Live in hours
No migration. Connect your ITSM and tools, write your first skill, and Automate starts resolving.
Fixes, not advice
Skills run the fix in your tools, like unlocking an account in Okta.
Routed with context
Tickets no skill matches are triaged and reach an IT admin with full context.
Your skills, your way
Write a skill in plain English for each kind of ticket you see most.
Resolves tickets with your own skills
Write a skill in plain English for each routine ticket. Automate uses only the tools each skill lists.
- Skills written in plain English
- One skill per routine ticket
- Limited to the tools each skill lists
Works with your ITSM and tools
Tickets stay in your ITSM. Skills fix them in your identity and device tools.
Browse all integrationsStart with triage. Grow from there.
Triage tickets first, then let AI resolve, prevent, and automate the rest.
- 01AI ticket triageAutomate
- 02You are hereAI ticket resolutionAutomate
- 03Self-service IT supportAssist
- 04IT workflow automationAutomate
Stop resolving the same tickets by hand
See Automate resolve your most common tickets in your own ITSM, with skills that run in your tools.