Idemeum
Assist

Auto-resolve 70% of your IT tickets

Conversational AI agent that resolves end-user IT requests autonomously.

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Autonomous resolution

Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.

Lower ticket volume

Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.

Reduced support cost

Fewer human-touched tickets translate directly into lower help-desk operating expense.

Features

What Assist can do for you

Fix endpoint and cloud issues, triage the rest with diagnostics and screen recordings, and catch problems before anyone notices.

Endpoint repair

Assist fixes issues right on the employee's computer. It finds the cause, shows exactly what it will change, and makes the fix once the employee approves.

  • VPN, Wi-Fi, email, printing, and disk space
  • USB and device peripherals
  • Slow machines and performance
Jane's MacBookvpn-fix
  1. VPN disconnectedDetected on the employee's laptop.
  2. DiagnosedVPN client service stopped.
  3. 3
    Employee approvalRestart the VPN client and flush DNS.
  4. 4
    Connection checkReconnect to the corporate network.

Cloud repair

Assist connects to your identity, device management, and SaaS tools, and fixes what's broken for the employee who asked.

  • Password and MFA resets
  • Account unlocks
  • Security agent repairs
AssistWaiting for approval
Conversation started
Got a new phone and Okta Verify is gone. I'm locked out.
Identity verified
I'll reset your MFA in Okta so you can set up your new phone.

Triage with diagnostics

When a fix needs a person, Assist collects the details, runs a diagnostic check, and sends IT a ticket they can act on right away.

  • Category, urgency, and symptoms filled in
  • A diagnostic check matched to the problem
  • Screen recording

Proactive triggers

Assist runs lightweight checks in the background and offers a fix when something needs attention, such as a full disk or an expiring certificate.

  • Cloud-defined triggers
  • User notifications for approvals
  • Problems fixed before anyone notices
Security

Security guardrails at every step

Every request passes four guardrails, from intent to execution.

About guardrails

Intent

Step 1

Blocks anything out of scope, including prompt injection.

Plan

Step 2

Validates the plan: logic, allowed tools, risk, and prerequisites.

Policy

Step 3

Enforces organizational policy based on device context.

Execution

Step 4

Runs each step with a preview, employee's consent, and full audit trail.

See it fix your most common tickets

Bring your top five ticket types, and we'll show how Assist or Automate can resolve them.

Book a demo